Auto Trader teams up with Selligent Marketing Cloud to boost customer engagement

Auto Trader wants to consolidate multiple data sources to create a 360° profile of its customers.

Auto Trader has appointed Selligent Marketing Cloud, a B2C marketing automation platform, to boost its customer engagement strategy.

Auto Trader is the UK and Ireland’s largest digital automotive marketplace, and sits at the heart of the UK car buying and selling process.

Customer profiles

The company will use Selligent Marketing Cloud to consolidate multiple data sources to create a 360° profile of Auto Trader’s customers. The brand attracts circa 55 million cross-platform visits each month, with 70 percent of visits coming through mobile devices. Auto Trader will use Selligent Marketing Cloud’s push notification capabilities to deliver customised and personal messages across mobile devices during critical moments to connect with customers at the right time and on the right channel.

Selligent Marketing Cloud also hopes to enable Auto Trader to create customised website experiences, based on real-time customer behaviour, collected across multiple channels, such as email, to deliver relevant and valuable engagement, at any stage of the customer journey.

Nick Worth, CMO, Selligent Marketing Cloud, said: “We are delighted to welcome Auto Trader to our growing list of clients. This partnership will enable Auto Trader to communicate seamlessly across all of its key channels. With our solution powering the marketing engine, we are confident of helping Auto Trader make the car buying process both personal and highly relevant to consumers”.

Auto Trader Senior CRM Manager, Sarah Jones, said: “We are excited to welcome Selligent Marketing Cloud as our selected partner, leaning on their omnichannel platform functionality to help us provide value and relevance to both consumers and car retailers. Selligent Marketing Cloud’s marketing solution will help us ensure we are engaging with our audience in the right way, and at the right time”.

Auto Trader joins a growing roster of clients including: InterContinental Hotel Group, Thomas Cook, ING, Ocado and ASDA.

 

 

 

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