chatbots

Marketing reimagined: Everything will change after coronavirus…won’t it?

June 19, 2020 // 0 Comments

The modern marketing world has never faced a global crisis like the COVID-19 pandemic before. 2020 marks not only a turbulent start of a new decade but also the precedent to [...]

2020 chatbot trends that will transform customer experience

January 21, 2020 // 1 Comment

The past decade saw extraordinary advancements in technology and increasing expectations from consumers. Technology was a key competition differentiator as businesses [...]

“Sorry, not sorry” – do chatbots really care about your feelings?

April 12, 2018 // 0 Comments

Empathy is all about putting yourself in someone else’s shoes and viewing a situation from their perspective. While some people are more adept at empathy than others, it is [...]

Top 10 business considerations when adopting chatbot technology

March 9, 2018 // 0 Comments

According to some reports, 80% of companies either use chatbot technology already, or wish to implement it by 2020. They are playing an increasingly important role in [...]

Could robots exterminate customer service bias?

October 3, 2017 // 0 Comments

It’s National Customer Service Week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week [...]