Roughly three quarters (73%) of the British population are scared of visiting restaurants now they are reopening, due to the risk of catching coronavirus.
43% admit they will visit restaurants less frequently than before lockdown, while 17% will not return to restaurants at all for the time being, and 81% cite a concern over restaurant items (like menus) being touched by many people.
This is despite Chancellor Rishi Sunak’s reassurance that the public should begin eating out again after lockdown to boost the economy, or, as he has said, “eat out to help out”.
The survey was conducted by BookingTek, the hospitality software provider and creator of end-to-end contactless customer journey app for restaurants, TableRes.
More than half of the 1,000 people surveyed revealed they would be more likely to visit restaurants if contactless customer experiences were guaranteed, while more than a third stated that they would rather switch to takeaways or deliveries to prevent any risk of infection.
Matthew Stubbs, CEO & founder of BookingTek, said: “Both customer and staff safety should always remain the top priority in restaurants, takeaways, bars and other hospitality venues.
“We have seen this week how restaurants and bars in many US states are being forced to close again, shortly after reopening without good social distancing tools in place. In these trying times, it’s essential that the hospitality industry equips itself with touchless technology to help manage social distancing at all stages of the customer journey.
“This will not only ensure staff and guests remain safe, but it will also ease the minds of prospective customers who are, quite rightly, still concerned about the risk of infection at close quarters in enclosed spaces.”