Why it’s time for organisations to implement intelligent automation
With competitive pressure intensifying, businesses understand that good customer service is essential now more than ever. With the increase of digital customer demands, [...]
customer service
Brits would rather be contacted by an ex than be cold called by a business
70% of UK adults would be annoyed about an unknown business calling them, while just 18% of people say they would be annoyed by an unexpected call from an ex-partner. This is [...]
The world is changing: businesses have an opportunity to rebuild a better future
Businesses are still dealing daily with the complex and difficult challenges presented by the Covid-19 pandemic and it is clear this will be the case for sometime. At the [...]
Customer service, trust and ethics: what matters to consumers now?
Economic and social uncertainty caused largely by Brexit, is having a marked impact on retail. Consumers are spending cautiously and calendar events such as Black Friday [...]
Could robots exterminate customer service bias?
It’s National Customer Service Week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week [...]